Softkom Platform
MarketplaceOS
Catalogue discipline, pricing intelligence, fulfilment visibility and AI-assisted control — built for operators who sell across channels and need one operating picture.
Business Challenge
The business challenge
Multi-channel sellers lose margin when listings, stock and pricing drift apart across platforms. Teams re-enter the same data into marketplaces, ERP, finance and messaging — and every re-entry is a chance for error.
Month-end becomes a scramble of exports. Leadership manages last week’s story instead of exceptions while there is still time to act.
Solution
The MarketplaceOS solution
MarketplaceOS is Softkom’s specialised operations platform for multi-channel commerce. It connects catalogue, pricing, orders and fulfilment into a controlled operating layer — so marketplace activity stays aligned with what the warehouse and finance team can actually fulfil and invoice.
Platform Modules
Built for how multi-channel ops actually run
Catalogue control
Keep listings, attributes and channel mappings consistent so catalogue hygiene is not a weekend project.
Pricing intelligence
Repricing and margin guardrails designed for operators — not black-box automation without accountability.
Order & fulfilment flow
Status, exceptions and handoffs in one place so fulfilment matches what was sold.
Operational visibility
A living picture for Ops and Finance — stock, channel performance and exceptions while the week is still open.
AI Features
AI features
AI assists where volume is high and judgment is low: classification, first-pass checks, drafting and routing. Humans stay in control for pricing exceptions, customer commitments and commercial decisions.
- Assisted catalogue hygiene and anomaly detection
- First-pass exception triage for ops queues
- Pricing signal support with human approval gates
- Operational summaries leaders can act on
Integrations
Integrations
MarketplaceOS connects to the systems sellers already run — marketplaces, ERP, finance and fulfilment — starting with the highest-friction handoffs.
- Marketplaces
- ERP / inventory
- Finance
- Fulfilment
- Messaging & alerts
Product
A clearer operating picture
Interface previews of MarketplaceOS — catalogue, channels and fulfilment control. Production screenshots replace these as the product hardens.
Benefits
What operators gain
Fewer re-entries
Data moves once between channels and core systems.
Pricing discipline
Margin guardrails without losing operator control.
Clearer exceptions
Ownership of stuck orders and stock mismatches.
Leadership visibility
Current operational truth — not competing spreadsheets.
Testimonials
Early signal
“Customer proof will appear here once MarketplaceOS early adopters are ready to be named.”
Book a MarketplaceOS demo
See how MarketplaceOS approaches catalogue, pricing and fulfilment control for multi-channel sellers.